Fleet Success Manager

Your mission

Our customers run fleets of vehicles that work every day. Your role is to help them run those fleets well with Flot Pilot, from their setup through the months that follow. You are their first point of contact, and you are also the one who brings their needs back to the team.

• Set new customers up: vehicles, drivers, owners and targets
• Train managers and their teams until they work on their own
• Follow each fleet’s numbers and review them regularly with the customer
• Write the practical guides used by customers and by the team
• Bring back to the product team what blocks customers and what is missing

A typical day

Your days are split between the field and the office.

• In the morning, a pass over the fleets you follow to spot late payments and idle vehicles
• A visit to a customer to train a new manager
• A check-in with the product team on a request coming up across several customers

What we’re looking for

You don’t need to know our industry before you join, we will teach you. What matters is a solid grounding in transport and the will to learn fast.

• A degree or a first experience in transport or logistics
• You learn fast, and what you don’t know yet doesn’t scare you
• You like field work, and you talk as easily with a fleet owner as with a driver
• You are comfortable with numbers and digital tools, and rigorous in your follow-up
• You express yourself clearly in French, in writing and out loud; English is a plus

How you grow

In your first year, you become the person who knows our customers and their fleets best. Then two paths open up. The first: lead customer success and build the team around it, as we grow. The second: take charge of one type of customer from end to end, from the sale to the follow-up.

What we offer

You join a small team where everyone owns a real part of the product, and where your work shows.

• Real responsibility from your first months, with customers who count on you
• A direct line to the founder
• Phone, internet and travel costs covered