Technical Support Specialist

Your mission

When a fleet or a driver is stuck, you are the one they contact. Your job is to understand quickly what is going on, fix what can be fixed right away, and hand the rest to the engineering team with everything they need to correct it.

• Answer fleets and drivers on WhatsApp, by phone and by email
• Understand a problem, reproduce it, then solve it or pass it on clearly to the engineering team
• Help customers with the tools connected to Flot Pilot: GPS, ride-hailing platforms, payments
• Keep the help center up to date

A typical day

Your days follow customer requests, with time set aside to improve our help.

• The morning’s requests, sorted by urgency
• A more technical case to untangle with a customer
• A help article written or corrected

What we’re looking for

You don’t need to be a developer. What matters is being comfortable with technology, liking to understand how things work, and learning fast.

• A degree or a first experience in IT, support or a technical job
• You are comfortable with apps, phones and digital tools
• You like getting to the bottom of a problem, and you learn fast
• You write clearly, and you stay calm under pressure
• Fluent French; English is a plus

How you grow

You see every problem our customers run into, and you quickly become one of the people who know the product best. With experience, you can lead support and build the team around it, or move to the product team, depending on what you enjoy most.

What we offer

You work right next to the team that builds the product, and what you report really changes things.

• A view of the whole product, from the console to the integrations
• A team that quickly fixes what you report
• A direct line to the leadership